{"id":29045,"date":"2021-11-12T17:03:21","date_gmt":"2021-11-12T16:03:21","guid":{"rendered":"https:\/\/curiositymicroscope.org\/faq\/"},"modified":"2025-02-25T18:25:28","modified_gmt":"2025-02-25T17:25:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/curiositymicroscope.org\/en\/resources\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; background_animation=&#8221;none&#8221; css_animation=&#8221;&#8221;][vc_column][vc_empty_space][vc_text_separator title=&#8221;FAQ&#8221;][vc_empty_space][vc_separator type=&#8221;transparent&#8221; border_style=&#8221;&#8221; up=&#8221;50&#8243;][vc_accordion active_tab=&#8221;false&#8221; collapsible=&#8221;yes&#8221; style=&#8221;toggle&#8221;][vc_accordion_tab title=&#8221;The camera does not appear in the selectable cameras menu&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Make sure the USB 2.0 cable is securely connected to the microscope and the computer\/tablet\/phone.<\/li>\n<li>Make sure you have used appropriate software according to the instructions in this manual.<\/li>\n<li>Make sure the camera is powered on and reconnect the USB cable to the computer\/tablet\/phone.<\/li>\n<li>Use the USB cable provided by SeaLabX in the original packaging.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;You don&#8217;t see a camera image on your screen&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Check that you have launched the acquisition software.<\/li>\n<li>Check that the light module is turned on and that you can see light on the camera lens.<\/li>\n<li>If not, check the LED module charge.<\/li>\n<li>Reset the camera settings to default values.<\/li>\n<li>Perform an automatic exposure measurement.<\/li>\n<li>Check the live image display settings.<\/li>\n<li>Check the lens positions.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;My image is colored pink&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Check the white balance and, if necessary, rebalance it.<\/li>\n<li>Check the monitor&#8217;s color temperature setting. If necessary, reduce it to the lowest possible value (usually 5200 K).<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Camera performance is not consistent or too slow&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Camera performance is not consistent or too slow<br \/>\nIn general, the camera performance depends on the computer \/ tablet \/ phone performance.<\/li>\n<li>Make sure the computer\/tablet\/phone hardware and configuration are optimal for large data transfers.<\/li>\n<li>Check that the camera is connected to the USB 2.0 or USB 3.0 interface, not the USB 1.0 interface.<\/li>\n<li>Make sure no other devices are plugged into the USB interface card. This may reduce the speed of the USB port.<\/li>\n<li>Check for dirt or dust above the lens.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_separator type=&#8221;transparent&#8221; border_style=&#8221;&#8221; up=&#8221;50&#8243;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][ucaddon_icon_image_content_box box_title=&#8221;User guides&#8221; box_image=&#8221;31892&#8243; box_icon=&#8221;fa fa-book&#8221; box_content=&#8221;&#8221; button_label=&#8221;View guides&#8221; button_url=&#8221;https:\/\/curiositymicroscope.org\/en\/ressources\/user-guide\/&#8221; box_color=&#8221;#1575f6&#8243; uc_fonts_data=&#8221;JTdCJTdE&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][ucaddon_icon_image_content_box box_title=&#8221;Tutorials \/ Protocols&#8221; box_image=&#8221;31896&#8243; box_icon=&#8221;fa fa-arrows&#8221; box_content=&#8221;&#8221; button_label=&#8221;View tutorials \/ protocols&#8221; button_url=&#8221;https:\/\/curiositymicroscope.org\/en\/ressources\/tutorials-protocols\/&#8221; box_color=&#8221;#ffe324&#8243; uc_init_settings=&#8221;&#8221; uc_fonts_data=&#8221;JTdCJTdE&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][ucaddon_icon_image_content_box box_title=&#8221;Educational resources&#8221; box_image=&#8221;31894&#8243; box_icon=&#8221;fa fa-users&#8221; box_content=&#8221;&#8221; button_label=&#8221;View educational resources&#8221; button_url=&#8221;https:\/\/curiositymicroscope.org\/en\/ressources\/educational-resources\/&#8221; box_color=&#8221;#00b808&#8243; uc_fonts_data=&#8221;JTdCJTdE&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][ucaddon_icon_image_content_box box_title=&#8221;FAQ&#8221; box_image=&#8221;31890&#8243; box_icon=&#8221;fa fa-h-square&#8221; box_content=&#8221;&#8221; button_label=&#8221;View FAQ&#8221; button_url=&#8221;https:\/\/curiositymicroscope.org\/en\/ressources\/faq\/&#8221; box_color=&#8221;#f8203c&#8221; uc_fonts_data=&#8221;JTdCJTdE&#8221;][\/vc_column_inner][\/vc_row_inner][vc_separator type=&#8221;transparent&#8221; border_style=&#8221;&#8221; up=&#8221;50&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; background_animation=&#8221;none&#8221; css_animation=&#8221;&#8221;][vc_column][vc_empty_space][vc_text_separator title=&#8221;FAQ&#8221;][vc_empty_space][vc_separator type=&#8221;transparent&#8221; border_style=&#8221;&#8221; up=&#8221;50&#8243;][vc_accordion active_tab=&#8221;false&#8221; collapsible=&#8221;yes&#8221; style=&#8221;toggle&#8221;][vc_accordion_tab title=&#8221;The camera does not appear in the selectable cameras menu&#8221;][vc_column_text css=&#8221;&#8221;] Make sure the USB 2.0 cable is securely connected to the microscope and the computer\/tablet\/phone. Make sure you have used&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":31675,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-29045","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/pages\/29045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/comments?post=29045"}],"version-history":[{"count":5,"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/pages\/29045\/revisions"}],"predecessor-version":[{"id":31924,"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/pages\/29045\/revisions\/31924"}],"up":[{"embeddable":true,"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/pages\/31675"}],"wp:attachment":[{"href":"https:\/\/curiositymicroscope.org\/en\/wp-json\/wp\/v2\/media?parent=29045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}